KYC Policy at El Royale Casino

At El Royale Casino, we are committed to providing a safe and secure gaming environment for all our players. Our Know Your Customer (KYC) Policy is an essential part of this commitment, designed to verify the identities of our players, prevent fraud, and ensure compliance with legal and regulatory requirements. In this comprehensive KYC Policy, we outline the procedures and principles we follow to verify player identities.

1. KYC Verification Process: 1.1. Player Verification: Upon registration, players are required to provide accurate personal information, including their full name, date of birth, email address, and phone number.

1.2. Documentation: To complete the KYC verification process, we may request supporting documentation, such as government-issued identification (e.g., passport, driver’s license), proof of address (e.g., utility bill), and payment method details. These documents help us verify your identity and protect against fraud.

1.3. Consent: By registering and using our services, you consent to our KYC verification process and the collection of the necessary information and documents to verify your identity.

2. Age Verification: 2.1. To prevent underage gambling, we require players to be at least 18 years old or the legal age for online gambling in their jurisdiction, whichever is higher. We may request age verification documents if necessary.

3. Identity Verification: 3.1. We use advanced verification processes to confirm the identity of our players. This includes matching the information provided during registration with the documentation provided.

3.2. In some cases, we may employ third-party identity verification services to enhance the accuracy and efficiency of the verification process.

4. Verification Timeframe: 4.1. We aim to complete the KYC verification process as quickly as possible. However, the timeframe may vary depending on the volume of verification requests and the complexity of the verification process.

5. Player Account Restrictions: 5.1. Until the KYC verification process is successfully completed, certain account features may be restricted, such as withdrawals. Once verification is complete, these restrictions will be lifted.

6. Privacy and Data Security: 6.1. We take data privacy and security seriously. All personal and financial information provided during the KYC verification process is treated with the utmost confidentiality and protected with advanced security measures.

7. Ongoing Monitoring: 7.1. We may periodically review and update player information as part of our ongoing monitoring process to ensure the accuracy of the information on file.

8. Compliance with Regulations: 8.1. El Royale Casino complies with all applicable laws and regulations related to KYC and player verification.

9. Reporting Suspicious Activity: 9.1. If we encounter any suspicious or fraudulent activity during the KYC verification process, we are obligated to report it to the relevant authorities.

10. Policy Updates: 10.1. El Royale Casino reserves the right to update this KYC Policy as needed to remain compliant with changing regulations and industry best practices.

11. Contact Us: 11.1. If you have any questions or concerns regarding our KYC Policy or the verification process, please contact our customer support team. We are here to assist you.

By using El Royale Casino, you acknowledge and agree to adhere to this KYC Policy. We appreciate your cooperation in helping us maintain a secure gaming environment and ensuring that our platform remains safe and free from fraudulent activity.